The prescription that you will provide to us will validate by a team of pharmacists and will then be passed on to a pharmacy in your vicinity. The sale of medicines is only done by a licensed pharmacy under the supervision of a pharmacist.
We make sure if a registered medical practitioner has generated the prescription. Date of visit and duration of medication is also taken into consideration to check if the prescription has expired. We also check if the quantity of medicines ordered matches with the prescription.
No. After we validate the prescription, the stock availability will then be confirmed by the vendor. We will send you a SMS and email, if we are unable to fulfill some medicines. We also provide you with an option of getting your prescription scanned on delivery. As a lead generation platform, we only connect you to the pharmacy - which after due verification of credentials and your prescription – may confirm your order. Please read the terms and conditions of the website.
Yes, all "Prescription Only Medicines" require a prescription from registered doctor before we can supply. Without prescription, the order can not be placed.
Yes. As per the government regulations, patient must be in possession of the original prescription at the time of delivery. So keep it handy when our delivery personnel comes to visit you.
We make sure that your order is delivered to you within 4 hours of submitting the prescription.
You can cancel your order until we ship it. Orders once shipped cannot be cancelled.
We accept returns if the medicine provided to you does not match your order, or if the medicine is past its expiry date. Please check your orders at the time of delivery and report any return request before you pay our delivery personnel.
The product is being supplied directly by the vendors associated with the Company and the Vendor concerned shall solely be responsible for the authenticity and genuineness of the product so ordered.
Delimedy accepts Cash on Delivery only. So you only pay when you receive what you want! Paytm wallet is also being introduced as a method of payment.
No, we deliver medicines only in India.
In case you are not at home, please nominate a neighbor or someone close by who can receive the order. Ensure that they have the payable amount.
This can only be done before the order has been shipped, i.e. you need to ensure you send us a mail at firstname.lastname@example.org with your order number for cancellation, before the mail with 'order shipped information' reaches you.
Please contact us at email@example.com. Ensure that your subject line is 'Business Development' for faster reverts.
Yes, you can buy generic substitutes provided the doctor writes the generic name instead of brand name in the prescription.
Medicine prices vary by geographical location, batch no and often change on a day to day basis due to regulations and distributors. The process listed on our site act as guidance and help you understand if you are paying the right price for your medicines.
If the following FAQs doesn't answer your question. And you are still in doubt about something.
Feel free to email us.